If you can't find the answer here then please get in touch.

FAQ'S

Muddy Girl Sizing

Our sizing runs true to size.  We recommend that you order your normal dress size.  If you are in between sizes, then we suggest that you size up.

Our leggings sizes are all measured in cm’s.   1/2 Waist is measured around your belly button.  The Length is the total length from top of waist band to cuff. 

Shipping

Orders will be shipped within 2-3 working days (Mon-Fri) or sooner.

If you order pre-order items and stock items, we will dispatch when the whole order is ready for shipping.

Shipping to the UK is £3.60 regardless of the size of your order. Orders £30 and above to the UK are eligible for free shipping , please select this option at checkout.

Shipping Internationally is weight based.  Orders 250g or under (single pair of leggings)  ship at the lowest price for that country which is displayed at checkout.  For orders 251g + there is a standard flat rate charge, again displayed at checkout for your chosen country.

Once you receive your dispatch confirmation e-mail they are sent via Royal Mail which usually arrives within 2 working days 

If your order has not arrived in a reasonable amount of time (Royal Mail advise 10 working days) please contact us at support@muddygirl.com and we will Check the status of your order.

Once the item has been dispatched it is in the control of Royal Mail.

Returns

We are happy to exchange or refund your purchase within 14 days of shipping providing it matches our returns criteria as detailed below. 

14 days starts from the date the item is delivered.  

We DO NOT offer a free returns service.

Shipping/Handling charges to return items to us are non refundable, except in the case of faulty items.  

Unwanted items must be returned in a fully resalable condition and any tags or packaging must be intact and still attached to the item.  If you are returning the whole order and received a promotional gift with your order, that item will need to be returned too.  Please be careful when trying on clothing.  Garments that are returned to us MUST NOT have any traces of  make up, fragrance or deodorants.  This also includes pet smells/hairs and cigarette smoke.  When trying on leggings please also wear underwear.

We reserve the right to refuse an exchange or refund if the goods are not returned in a saleable condition or are damaged. 

If you request an exchange and we do not have the stock available you will automatically be issued a refund. 

Please email support@muddygirluk.com for a returns form

If your item is faulty or you need to discuss your refund or exchange please contact us as soon as possible at support@muddygirl.com  

Order Cancellations

Should you need to cancel an order, you will need to email us at support@muddygirl.com and mark the subject as CANCEL ORDER. 


We can only cancel orders that have not been dispatched.  Unfortunately, if your order has been shipped, we are unable to cancel it.


Please note that orders placed Monday to Thursday will be normally be dispatched  the following day by 3pm.  Orders placed over the weekend will normally be dispatched on a Monday.


Emails are checked daily Monday to Friday 9am-5pm.

Washing Guidelines

We recommend that you wash your Muddy Girl Products at 30 degrees.

We advise that you DO NOT use fabric conditioners as this can inhibit the moisture wicking properties.

Please DO NOT Tumble Dry.  All products can simply be left to air dry from a hanger. 

Product Disclaimer

Please note that actual colours of garments may vary slightly.  Product colours can vary from how they are viewed depending on what type of device you are using. 

This is because all devices have different ways of displaying colours, for instance you iPhone will display colours differently to your laptop or your television. 

When we edit our product photos we endeavour to reflect them as near to life as possible but differences will be seen across different devices. 

We cannot guarantee that the colour you see accurately portrays the true colour of the product. 

SALE/PROMOTIONS Terms & conditions

We reserve the right to refuse coupons and discount codes whilst stock is on sale or on promotion.

December 2020 Sale does not support other discounts codes or coupons.